by Trish | Feb 8, 2018 | Leadership, Streaming Leaders
In previous blogs, especially here, here and here, we’ve talked about what a leadership culture looks like on a team. An active leadership culture is not only an environment in which leadership is embraced and trusted, it is an environment in which the leaders are...
by Trish | Jan 9, 2018 | Leadership, Leadership DNA, Streaming Leaders
In our most recent blogs, we looked at two different real-world customer service scenarios. In one story, both an employee and a manager fumbled a simple service opportunity that nearly cost them a long-time customer. In the next story, one employee chose to step up...
by Trish | Nov 8, 2017 | Leadership, Leadership DNA, Streaming Leaders
Hey manager, quick question for you: When you think about how to get the most out of your team, what do you mean by “most”? How we answer that question reveals a lot about the way we think about our employees, and our approach tends to create a lot of the ways they...
by Trish | Jul 14, 2017 | Leadership, Leadership DNA, Streaming Leaders
“Vision” is one of those business words that used to have a lot more meaning than it does today. Overuse and misapplication have nearly reduced “vision” from a transformational foundation into a buzzword without any real power. This need not be the case, either for...
by Trish | Jun 27, 2017 | Leadership, Leadership DNA, Streaming Leaders
Leadership is not about a title. Leadership is the result of our daily choices. It’s when we commit to offer our best selves while inspiring others to do the same. And we don’t have to wait until we’re assigned authority to do this. Let’s look at a real-world example...
by Trish | Mar 23, 2017 | Leadership, Streaming Leaders
As a leader, is it more important to get things done, or to develop a group of people who get things done? Our initial answer to this question says a lot about which method of leadership we tend to prefer: autocratic or influential. In a previous article, we looked at...
