What Richard Branson looks for in a leader

What Richard Branson looks for in a leader

Sometimes, as leaders, we feel pulled in two different directions, do we invest our time and energy in our employees or our customers? While it’s easy to say “both,” the reality is, we have limits on our time, so one or the other is going to get more of...

read more
Creating an environment that encourages people to lead

Creating an environment that encourages people to lead

In our most recent blogs, we looked at two different real-world customer service scenarios. In one story, both an employee and a manager fumbled a simple service opportunity that nearly cost them a long-time customer. In the next story, one employee chose...

read more
A leader steps up and saves the deal

A leader steps up and saves the deal

In our last blog, I shared a friend’s story of what he called “bewilderingly poor customer service,” that left him wondering why neither the employee nor the manager seemed to know how to fix the problem … or felt empowered to do so. Today’s story begins...

read more
A customer service miscue leaves a lasting impression

A customer service miscue leaves a lasting impression

In our last blog, we talked about the importance of investing in our team members personally, as well as professionally, and what that means for our organization. In this blog, I want to share a story about what can happen when leadership focuses on skills...

read more
What Christmas means to me

What Christmas means to me

This year, at Christmas, there are so many things tugging on our hearts. My husband, Bob’s, dad passed away earlier this year, and his mom was diagnosed with lung cancer. She will miss celebrating with us this year, because she’s having radiation...

read more
Developing your team within an Employee Business Model

Developing your team within an Employee Business Model

This is Part 3 in our series on building an Employee Business Model for your team. Previously, we talked about what an Employee Business Model is, what it will mean for your business, and how the hiring process is influenced by this approach to leadership....

read more
How an Employee Business Model Builds a Better Team

How an Employee Business Model Builds a Better Team

In our last blog, we introduced the idea of the Employee Business Model, a daily plan to encourage and facilitate the personal and professional growth of our team members. When building and developing that plan, a leader considers every aspect of their...

read more
What is your employee business model?

What is your employee business model?

Building a successful business doesn’t work unless we build a solid, well-developed business model. Even then, there is risk. The right business plan accounts for the risks and works to mitigate the risk and maximize the potential. We do that through...

read more
How Value Based Leadership Builds Long Term Success

How Value Based Leadership Builds Long Term Success

Hey manager, quick question for you: When you think about how to get the most out of your team, what do you mean by “most”? How we answer that question reveals a lot about the way we think about our employees, and our approach tends to create a lot of the...

read more

CONNECT WITH TRISH

Enhance your leadership skills in every area of your life. Find Out How.

  • Your Name:
  • Your Email:

Is fire hot or cold?