by Trish | Jan 9, 2018 | Leadership, Leadership DNA, Streaming Leaders
In our most recent blogs, we looked at two different real-world customer service scenarios. In one story, both an employee and a manager fumbled a simple service opportunity that nearly cost them a long-time customer. In the next story, one employee chose to step up...
by Trish | Nov 8, 2017 | Leadership, Leadership DNA, Streaming Leaders
Hey manager, quick question for you: When you think about how to get the most out of your team, what do you mean by “most”? How we answer that question reveals a lot about the way we think about our employees, and our approach tends to create a lot of the ways they...
by Trish | Oct 30, 2017 | Leadership, Leadership DNA
In our most recent blog, we talked about how recruiting the best people for our team will help contribute to a safe and productive environment. So, once we have the best people in the right places on our team, how do we create the best atmosphere for growth? In this...
by Trish | Jun 8, 2017 | Leadership, Leadership DNA
The Dangers of Success? How to avoid pitfalls of success that get us stuck and build for long-term success Much has been written about pitfalls in business, how this or that decision, habit or tendency may trigger failure. One topic that sometimes gets missed...
