Leading Through a Crisis 3-Day Virtual Summit
Join my friend and mentor, John C. Maxwell, for one of his most important leadership conversations to date. This SUNDAY, March 22 through Tuesday, March 24, at 12 noon (Eastern) 9 a.m. (Pacific) each day, John is holding a virtual leadership summit that will include a series of live teachings on the topic of Leading Through a Crisis.
For one hour each day, we will all learn together how to lead ourselves and others through, not just today’s crisis, but any challenge we face in the future. We will all get through this, together, and we will be better for it. Join us for this vital, FREE leadership event. Click the button below for all the details.
And here is your free gift. Click the link below to listen to or download these audio affirmations. I will have more free resources available soon. Let’s all continue to come together and encourage each other.
Building a Leadership Culture
In previous blogs, especially here, here and here, we’ve talked about what a leadership culture looks like on a team. An active leadership culture is not only an environment in which leadership is embraced and trusted, it is an environment in which the...
4 questions to prepare you for your next big opportunity
In recounting stories of their success, people often say that one opportunity changed the trajectory of their life. We hear it all the time: on awards shows, after sporting events, during graduation speeches. Someone, at some point, was presented with an...
5 questions every employee wants their boss to ask
Recently, Forbes published a list of 10 Things Only Bad Bosses Say. While most of us have ‘bad boss experiences’ in the past, so we may relate, this article got me thinking about some of the things great leaders say to inspire and motivate their teams....
What Richard Branson looks for in a leader
Sometimes, as leaders, we feel pulled in two different directions, do we invest our time and energy in our employees or our customers? While it’s easy to say “both,” the reality is, we have limits on our time, so one or the other is going to get more of...
Creating an environment that encourages people to lead
In our most recent blogs, we looked at two different real-world customer service scenarios. In one story, both an employee and a manager fumbled a simple service opportunity that nearly cost them a long-time customer. In the next story, one employee chose...
A leader steps up and saves the deal
In our last blog, I shared a friend’s story of what he called “bewilderingly poor customer service,” that left him wondering why neither the employee nor the manager seemed to know how to fix the problem … or felt empowered to do so. Today’s story begins...