by Trish | Feb 8, 2018 | Leadership, Streaming Leaders
In previous blogs, especially here, here and here, we’ve talked about what a leadership culture looks like on a team. An active leadership culture is not only an environment in which leadership is embraced and trusted, it is an environment in which the leaders are...
by Trish | Jan 26, 2018 | Leadership, Leadership DNA
In recounting stories of their success, people often say that one opportunity changed the trajectory of their life. We hear it all the time: on awards shows, after sporting events, during graduation speeches. Someone, at some point, was presented with an opportunity,...
by Trish | Jan 18, 2018 | Leadership, Leadership DNA
Recently, Forbes published a list of 10 Things Only Bad Bosses Say. While most of us have ‘bad boss experiences’ in the past, so we may relate, this article got me thinking about some of the things great leaders say to inspire and motivate their teams. Here are some...
by Trish | Jan 12, 2018 | Leadership
Sometimes, as leaders, we feel pulled in two different directions, do we invest our time and energy in our employees or our customers? While it’s easy to say “both,” the reality is, we have limits on our time, so one or the other is going to get more of it. Many...
by Trish | Jan 9, 2018 | Leadership, Leadership DNA, Streaming Leaders
In our most recent blogs, we looked at two different real-world customer service scenarios. In one story, both an employee and a manager fumbled a simple service opportunity that nearly cost them a long-time customer. In the next story, one employee chose to step up...
by Trish | Jan 4, 2018 | Leadership, Leadership DNA
In our last blog, I shared a friend’s story of what he called “bewilderingly poor customer service,” that left him wondering why neither the employee nor the manager seemed to know how to fix the problem … or felt empowered to do so. Today’s story begins in much the...
