by Trish | Jan 9, 2018 | Leadership, Leadership DNA, Streaming Leaders
In our most recent blogs, we looked at two different real-world customer service scenarios. In one story, both an employee and a manager fumbled a simple service opportunity that nearly cost them a long-time customer. In the next story, one employee chose to step up...
by Trish | Jan 4, 2018 | Leadership, Leadership DNA
In our last blog, I shared a friend’s story of what he called “bewilderingly poor customer service,” that left him wondering why neither the employee nor the manager seemed to know how to fix the problem … or felt empowered to do so. Today’s story begins in much the...
by Trish | Dec 28, 2017 | Leadership, Leadership DNA
In our last blog, we talked about the importance of investing in our team members personally, as well as professionally, and what that means for our organization. In this blog, I want to share a story about what can happen when leadership focuses on skills development...
by Trish | Dec 23, 2017 | Leadership, Leadership DNA
This year, at Christmas, there are so many things tugging on our hearts. My husband, Bob’s, dad passed away earlier this year, and his mom was diagnosed with lung cancer. She will miss celebrating with us this year, because she’s having radiation treatments. My mom is...
by Trish | Dec 22, 2017 | Leadership, Leadership DNA
This is Part 3 in our series on building an Employee Business Model for your team. Previously, we talked about what an Employee Business Model is, what it will mean for your business, and how the hiring process is influenced by this approach to leadership. In this...
