by Trish | Jan 18, 2018 | Leadership, Leadership DNA
Recently, Forbes published a list of 10 Things Only Bad Bosses Say. While most of us have ‘bad boss experiences’ in the past, so we may relate, this article got me thinking about some of the things great leaders say to inspire and motivate their teams. Here are some...
by Trish | Jan 9, 2018 | Leadership, Leadership DNA, Streaming Leaders
In our most recent blogs, we looked at two different real-world customer service scenarios. In one story, both an employee and a manager fumbled a simple service opportunity that nearly cost them a long-time customer. In the next story, one employee chose to step up...
