What transformational leaders say

What transformational leaders say

In our last blog, we talked about how what transformational leaders see gives them a vision that creates real change, in people and in industries. In this article, we’re going to take a deeper look at how those leaders communicate their vision in a way...

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What transformational leaders see

What transformational leaders see

When we’re considering a vision or looking ahead at a goal, how can we know if it will be “good,” or it will be “transformational?” What makes the difference? What pushes us over the tipping point from being effective managers to becoming inspiring...

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How leading at every level turns customers into fans

How leading at every level turns customers into fans

Recently, I stopped by a new restaurant in town. It was a fast casual joint, famous for great burgers and delicious shakes, so we decided to give it a try. We arrived anticipating a delicious meal and a tasty treat, however, we did not expect a shining...

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How transformational is your vision? Take the quiz!

How transformational is your vision? Take the quiz!

If we want to accomplish things we have never done, to go from where we are to where we want to be, we must expand our beliefs about our abilities, our focus, and our efforts. We must transform our vision and shift our thinking in a way that makes it all...

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Building a Leadership Culture

Building a Leadership Culture

In previous blogs, especially here, here and here, we’ve talked about what a leadership culture looks like on a team. An active leadership culture is not only an environment in which leadership is embraced and trusted, it is an environment in which the...

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4 questions to prepare you for your next big opportunity

4 questions to prepare you for your next big opportunity

In recounting stories of their success, people often say that one opportunity changed the trajectory of their life. We hear it all the time: on awards shows, after sporting events, during graduation speeches. Someone, at some point, was presented with an...

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5 questions every employee wants their boss to ask

5 questions every employee wants their boss to ask

Recently, Forbes published a list of 10 Things Only Bad Bosses Say. While most of us have ‘bad boss experiences’ in the past, so we may relate, this article got me thinking about some of the things great leaders say to inspire and motivate their teams....

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What Richard Branson looks for in a leader

What Richard Branson looks for in a leader

Sometimes, as leaders, we feel pulled in two different directions, do we invest our time and energy in our employees or our customers? While it’s easy to say “both,” the reality is, we have limits on our time, so one or the other is going to get more of...

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Creating an environment that encourages people to lead

Creating an environment that encourages people to lead

In our most recent blogs, we looked at two different real-world customer service scenarios. In one story, both an employee and a manager fumbled a simple service opportunity that nearly cost them a long-time customer. In the next story, one employee chose...

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